WHAT THEY DON’T TEACH YOU IN BUSINESS SCHOOL
RULE #1 – THE BOSS IS ALWAYS RIGHT
Equally important to RULE #1 is RULE #2. RULE #2 – WHEN THE BOSS IS WRONG… SEE RULE #1
If you follow this rule, you will never get in trouble. It is that simple.
Another rule they don’t teach you in Business School is
THE FIRST RULE OF A SALESPERSON
It is often said that “the customer is always right.” This, of course, is nonsense. If the customer ordered something in red and then he said he had asked for it in blue, then the customer is not right. What the good salesperson must do, however, is make it right without costing the company their long-term profit. To that end, The First Rule of a Salesperson is:
THE CUSTOMER IS NOT ALWAYS RIGHT – BUT THE CUSTOMER IS ALWAYS THE CUSTOMER